Returns
Return Policy
We want you to feel confident buying from us. If something isn't right, most items can be returned within 7 days of delivery, subject to the conditions below.
Eligible for return
- Requested within 7 days of delivery
- Unworn, unwashed, and in original condition
- All tags and original packaging still attached
- Not a final-sale or clearance item
Not eligible
- Items showing signs of wear, wash, or alteration
- Items returned without their original tags
- Final-sale or clearance items, clearly marked as such
- Requests made after the 7-day window
How to start a return
- Go to Order History in your account and find the order.
- Select the item you'd like to return and let us know the reason.
- We'll review the request — you can follow its status from the same Order History page.
- Once approved, we'll share instructions for sending the item back to us.
No account, or can't find your order? Reach out via our Contact page with your order number and we'll help directly.
What happens next
Once we receive and inspect your returned item, we'll confirm the outcome by email. Approved returns are refunded per our Refund Policy. If a return doesn't meet the eligibility conditions above, we'll let you know and can send it back to you on request.
Damaged or incorrect items
If an item arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with a photo of the item — we'll sort out a replacement or refund at no extra cost to you, and the 7-day condition requirements above don't apply to our error.
Questions about a specific order or return? Our Contact page reaches a real person on our team, usually within one business day.